Customer Information
TERMS + CONDITIONS
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Please remember, that all items are custom made to order and can take up to 2 weeks to complete
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Due to the one-off nature of each unique pennant, variations in font sizes and lettering details are expected.
SHIPPING
We ship throughout New Zealand using Post Haste or NZ Post. Tracking numbers will be sent to you when orders are fulfilled. Estimated time for delivery 3-5 days.
We also offer contactless pickup from Mount Maunganui, pick up information is emailed post purchase.
When shipping to Australia, you have two options. Untracked or tracked using NZ Post.
We can ship internationally, please get in touch to get a shipping quote.
POSTAL COSTS
New Zealand
$7 flat rate tracked within New Zealand
$11 tracked rural delivery in New Zealand
FREE Contactless Pick up - Mount Maunganui
Australia
TBC
International - We can ship internationally, please get in touch to get a shipping quote.
RETURNS
Due to the custom and one-off nature of each product means all purchases are final. If there is a fault in your product please get in touch to discuss.
YOUR PACKAGE HASN'T ARRIVED?
Please touch base with us here or on our Instagram page if your package has not arrived within the expected timeframe or you can’t track the package. We are here to help you get your goods :)